DELIVERY ,RETURNS AND REFUNDS
What is your shipping cost & times for UK orders?
UK DOMESTIC DELIVERY
UK Standard delivery (Royal Mail Signed for Service Tracked 48) - £4.99 Orders to most areas of the UK should arrive within 2-4 working days; exclusions include Northern Ireland, the Republic of Ireland and some areas of the Highlands.
Next Working Day Delivery -£9.99 orders placed before 10am (Monday -Thursday) to most areas of the UK should arrive the next working day subject to availability. Please note express delivery cost is none refundable
What is your shipping cost & times for international orders?
INTERNATIONAL DELIVERY (We do not refund delivery cost on international order) If the cost of posting your items is higher, we will inform you how much it will be and might ask you to pay the extra.
EUROPE: STANDARD DELIVERY -£19 - 3-15 WORKING DAYS MIDDLE EAST: STANDARD DELIVERY TRACKED- £19.00 - 7-15 WORKING DAYS USA & CANADA: STANDARD DELIVERY TRACKED - £19.00 - 7-15 WORKING DAYS AUSTRALIA: STANDARD DELIVERY TRACKED - £19.00 - 7-15 WORKING DAYS
EXPRESS INTERNATIONAL -£25 -DELIVERY 2-7 WORKING DAYS
Any customs or import duties levied once package arrives destination country will be your responsibility as we have no control over these charges and cannot predict them.
What is your return policy?
We have a 28days return policy for non-sale items /14days for sale items. Return request outside this timeframe will not be approved.
What condition should I return my order?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you must contact us at …..
If your return is accepted, we’ll send you instructions on where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Who is responsible for return shipping cost?
Please note that customers are responsible for all shipping costs on returns unless the item is defective or other issues occur for which we are at fault. You can always contact us for any return question ……
For order Outside of UK please note, the original delivery charges will not be included in your refund.
What is your refunds policy?
Once we receive and has inspected your return, you’ll be automatically refunded on your original payment method. Please note refunds can take up to 14 days to be processed from the day we receive the return item. Please keep hold of your return tracking number until we confirm refund. Credit/Debit card, Apple pay refund will show on your account within 3- 7 working days PayPal and Klarna can take between 7-10working days to clear into your account For order Outside of UK please note, the original delivery charges will not be included in your refund.
What are your exceptions / non-returnable items?
Certain types of items cannot be returned, such as custom products, pierced jewellery, beauty products where the cellophane packaging seal has been removed. Damages and issues Please inspect your order once received and contact us immediately, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Can I exchange my order? Please return the item you have, and once the return is accepted, make a separate purchase for the new item.